FRONTLINE: CASTLE SIEGE / SUPPORT

BACK TO THE BATTLE.

Stuck at sign-in? Missing progress? Something off in battle? Let’s get it sorted.

Contact player support

Tell us what happened and what you expected. Include your device model, operating system, game version if available, and a screenshot when helpful. For an account issue, contact us from the email you use to sign in.

Email player support

Never send passwords, sign-in codes, payment card details, or banking information. Clicking the button opens your email app; send the message there to contact us.

A few quick answers

I can’t sign in

Choose the same Apple, Google or email sign-in used for your saved adventure. For email sign-in, check spam and use the latest code. Guest progress belongs to its guest account; contact us before clearing app data or reinstalling if you have not linked that account.

My progress is missing or isn’t syncing

Check your connection and make sure you’re signed in to the same account on both devices. Allow the game to finish syncing before switching devices. If progress is still missing, contact us before clearing app data or reinstalling. Include the last time your progress looked correct.

I found a bug or have feedback

Send the steps that led to it, the battle or screen involved, and your device details. Frontline is in development, so your observations help us improve the game. You can share feedback even if you can’t reproduce the issue.

I need help with a purchase or reward

If a purchase or ad reward is available in your build and doesn’t arrive, don’t buy it again to try to fix the problem. Contact us with the item, approximate time, platform, and order reference if you have one. Don’t include payment details.

In supported native builds, open the bottom of the Shop and use Refresh Purchases & Rewards to check delivery without buying again or playing another ad. Optional ads may be unavailable if the advertising service has no ad to serve. Store test builds use the applicable store test environment.

How do I request account or data deletion?

Visit Account & data for the current request process and an explanation of what deletion covers. Removing the app or deleting playtest reports does not delete your account.

Your privacy

Read the Frontline privacy policy for information about accounts, saved progress, playtest reports, and service providers.