YOUR ACCOUNT. YOUR CALL.

Delete your account in Frontline

1. Open Profile → Account & Privacy → Delete Account.
2. Review the affected games and data, verify that the account is yours, and confirm Request Deletion.
3. Keep the receipt. Request Received means processing has started; it is different from Deletion Complete.

Account deletion removes the account and its associated game saves, age information, reports and personal data, subject to the limited retention below. It can affect other games linked to the same Bane account; review the affected list before confirming.

Request deletion without the app

1. Email support@banedigital.com, preferably from the address linked to your Frontline account.
2. Use Frontline account deletion as the subject. Say whether you want the entire account, Frontline data only, or battle reports only removed. Include a request reference if you already have one.
3. We will verify account ownership using the minimum necessary information. If you used guest sign-in or cannot access your account email, contact us for help identifying the account safely.

No email app configured? Send the request from your usual email service to the address above. Never send a password, sign-in code, full birthday, government ID or payment card details.

Delete selected data and keep your account

In Account & Privacy → Your Information, choose:

• Delete Battle Reports: removes uploaded battle reports and pauses reporting for Army Battles. Your account, saves, army, equipment, talents, resources and age record remain.
• Delete Frontline Data: removes Army Battles progress, equipment, talents, resources, battle reports and the game’s stored age information. Your sign-in and other games remain; archived playtest data is separate.

Processing and confirmation

Once a deletion request is accepted, new collection for its scope is blocked. We aim to remove requested data from active systems within 24 hours and complete that first-party removal within seven days. Known under-13 accounts receive prompt protective handling with a 24-hour operating limit for active Frontline age and gameplay data, subject only to specific lawful limited records.

Provider and backup steps may take longer. We aim to finish remaining steps within 30 days and explain any unfinished work and next action. Acceptance or removal from active systems is not a promise that every provider copy has already been erased. A device that is offline can clear its local data only when it reconnects.

Limited records and recovery copies

Our database host provides a seven-day daily backup recovery window. Recovery copies are restricted, and deletions and age cleanup must be reapplied before a restored copy returns to service. Provider copies can remain under their documented retention schedules; we verify the relevant steps before final completion.

Only necessary records may remain for legal obligations, transaction disputes, security or privacy-request handling. Routine security records last up to 30 days, with relevant active-investigation extracts up to 90 days. Financial records generally follow three years after the relevant tax return was filed or due, with longer periods only where applicable. Privacy-case identifiers normally expire within 90 days after verified closure; minimum deletion-suppression records remain only while needed, plus up to 30 days. Specific lawful holds may apply. These exceptions do not justify keeping unnecessary birthdays or gameplay history.

Device data, purchases and other requests

Uninstalling or clearing local storage does not request cloud deletion. Deletion does not automatically refund purchases or erase independent records held by Apple, Google or another payment provider. For access, a copy, corrections or an age-entry mistake, email the same support address. See the Frontline privacy policy for the complete practices and retention rules.